Policies & Frequently Asked questions

policies

food allergies and Dietary restrictions

When placing an order please very clearly state your food allergies ahead of ordering. We are not a nut free kitchen. All items produced in our kitchen are produced on the same equipment that processes nuts. We do make plenty of recipes without nuts however we cannot EVER guarantee that something is 100% nut free because of this reason.

weather

Weather is not up to us. We never suggest leaving anything outdoors for an extended period of time. ALL PRODUCTS, unless otherwise notified by The Cakery MUST BE REFRIGERATED! If you are outside and you are sweating and your cake is outside, your cake will melt. 68*-70* is optimal temperature for about 1-2 hours, after that we do not suggest leaving the cake on display.

Air conditioning is not the same as a refrigerator.

Deposit

A 30% non-refundable deposit is required to confirm your order

Cancellation and order changes

In the event you need to change or cancel an order, your 30% deposit is non-refundable.  

If you cancel your order with a minimum 15 days notice, we will offer you the paid balance as a refund or credit towards a future order.  If you cancel with less than 15 days notice no refund or credit will be issued. Changes will be accepted up to 15 days prior.

transporting cakes and baked goods

Delivery

Local delivery within 5 miles of the Cakery is available for a flat rate of $25.  All other deliveries are calculated based on mileage plus an hourly rate of $25 per hour.

Pick up

Custom order pick is at your own risk.  Your cake and baked goods must remain FLAT ON THE FLOOR OF THE CAR or in the trunk. NOT on a car seat. The Cakery Fishkill is not responsible for any damage that may occur to a custom order pick up once it has left our shoppe.  Once arriving home or at your destination your cake must go in the refrigerator until an hour before serving.

metallics, luster dusts, glitter

We do our best for decorating to match client design requests. Many photos of inspiration cakes fully covered in metallics or glitter seen online are NOT EDIBLE.

please note that Metallics are NOT TO BE CONSUMED and are FOR DECORATION ONLY.

Food Coloring

Our suppliers have until 2027 to recreate the recipes used in all food dyes. We are aware of RED 40 and are making every effort to switch over to alternative food dyes whenever possible. Natural food dye is available upon request for an upcharge. if you would like us to use a natural food dye a minimum of two weeks ahead of your order date is required to source and order it. Natural food dyes are typically made from other consumables/foods, and the result will not the same as a man made food color. We hope that as the products adapt and RED 40 is phased out that there are new alternatives to work with that will provide the colors we all know and expect in cake artistry and the world of custom cakes/baked goods!

faq’s

Help! I stopped short on my way home and my cake is smashed!

This is something that can happen, which is why it is veryyyyy important to drive carefully when picking up a cake. as per our above policy we are not responsible for negligence of you or others on the road once a cake or baked goods leave our hands and a refund will not be provided on a replacement product.

how far in advance do i need to place an order?

it is never too EARLY!!!!! a minimum of 2 WEEKS advanced notice is suggested

Due to the custom nature of what we do, we reach a point where we can no longer accept new orders or we sacrifice the quality of what we produce. typically, 2 weeks ahead is the cut-off.

HOW MUCH DOES A CUSTOM CAKE COST?

EVERY CUSTOM CAKE IS INDIVIDUALLY PRICED.  

To develop a quote for your custom cake you will need to know the number of servings to begin.  

For reference, Buttercream Cakes start at $7.00 per serving and Fondant Cakes start at $9.00 per serving.  

Sculpted cakes, figures, flowers and decorating time are all additional.  

Labor Charges are $35/hour and are based upon intricacy of the design.

CLICK HERE TO FILL OUT A CUSTOM CAKE INQUIRY

THIS INQUIRY DOES NOT GUARANTEE OR CONFIRM A CUSTOM ORDER.

A 30% non-refundable deposit is required to confirm an order.

I ORDERED SOMEWHERE ELSE AND THEY CANCELLED ON ME LAST MINUTE CAN YOU HELP?

DUE TO THE CUSTOM NATURE OF WHAT WE DO, WE REACH A POINT WHERE WE CAN NO LONGER ACCEPT NEW ORDERS OR WE SACRIFICE THE QUALITY OF WHAT WE PRODUCE. WHILE WE ARE SORRY YOU ARE IN A BIND, WE NEVER CANCEL ON OUR CUSTOMERS!

DO YOU OFFER SUGAR FREE ITEMS?

DO THE NAPKINS COUNT?

DO YOU OFFER DAIRY FREE ITEMS?

OUR BROWNIES ARE THE ONLY MENU ITEM THAT DO NOT HAVE ANY DAIRY.

WE DO NOT MAKE DAIRY FREE CAKES OR CUPCAKES.

DO YOU OFFER GLUTEN FREE ITEMS?

YES! WE HAVE FRENCH MACARONS, COCONUT MACAROONS, CHOCOLATE COVERED STRAWBERRIES, PEANUT BUTTER CHOCOLATE BARS, AND CHOCOLATE MOUSSE BROWNIES.

WE DO NOT MAKE GLUTEN FREE CAKES OR CUPCAKES.

HOW MANY FLAVORS CAN I CHOOSE FOR MY CUPCAKES AND CAKE BALLS?

A MINIMUM OF 6 PER SPECIALTY FLAVOR

VIEW OUR FLAVORS HERE