Policies & Frequently Asked questions
policies
food allergies and Dietary restrictions
When placing an order please very clearly state your food allergies ahead of ordering. We are not a nut free kitchen. All items produced in our kitchen are produced on the same equipment that processes nuts. We do make plenty of recipes without nuts however we cannot EVER guarantee that something is 100% nut free because of this reason.
weather
Weather is not up to us. We never suggest leaving anything outdoors for an extended period of time. ALL PRODUCTS, unless otherwise notified by The Cakery MUST BE REFRIGERATED! If you are outside and you are sweating and your cake is outside, your cake will melt. 68*-70* is optimal temperature for about 1-2 hours, after that we do not suggest leaving the cake on display.
Air conditioning is not the same as a refrigerator.
Deposit
A 30% non-refundable deposit is required to confirm your order
Cancellation and order changes
In the event you need to change or cancel an order, your 30% deposit is non-refundable. If you cancel your order with a minimum 15 days notice, we will offer you the paid balance as a refund or credit towards a future order. If you cancel with less than 15 days notice no refund or credit will be issued. Changes will be accepted up to 15 days prior.
transporting cakes and baked goods
Delivery
Local delivery within 5 miles of the Cakery is available for a flat rate of $25. All other deliveries are calculated based on mileage plus an hourly rate of $25 per hour.
Pick up
Custom order pick is at your own risk. Your cake and baked goods must remain FLAT ON THE FLOOR OF THE CAR or in the trunk. NOT on a car seat. The Cakery Fishkill is not responsible for any damage that may occur to a custom order pick up once it has left our shoppe. Once arriving home or at your destination your cake must go in the refrigerator until an hour before serving.
faq’s
Help! I stopped short on my way home and my cake is smashed!
This is something that can happen, which is why it is veryyyyy important to drive carefully when picking up a cake. as per our above policy we are not responsible for negligence of you or others once a cake or baked goods leave our hands and a refund will not be provided on a replacement product.
how far in advance do i need to place an order?
it is never too EARLY!!!!! a minimum of 2 WEEKS advanced notice is suggested
Due to the custom nature of what we do, we reach a point where we can no longer accept new orders or we sacrifice the quality of what we produce. typically, 2 weeks ahead is the cut-off.
HOW MUCH DOES A CUSTOM CAKE COST?
EVERY CUSTOM CAKE IS INDIVIDUALLY PRICED.
To develop a quote for your custom cake you will need to know the number of servings to begin.
For reference, Buttercream Cakes start at $7.00 per serving and Fondant Cakes start at $9.00 per serving.
Sculpted cakes, figures, flowers and decorating time are all additional.
Labor Charges are $35/hour and are based upon intricacy of the design.
THIS INQUIRY DOES NOT GUARANTEE OR CONFIRM A CUSTOM ORDER.
A 30% non-refundable deposit is required to confirm an order.
I ORDERED SOMEWHERE ELSE AND THEY CANCELLED ON ME LAST MINUTE CAN YOU HELP?
DUE TO THE CUSTOM NATURE OF WHAT WE DO, WE REACH A POINT WHERE WE CAN NO LONGER ACCEPT NEW ORDERS OR WE SACRIFICE THE QUALITY OF WHAT WE PRODUCE. WHILE WE ARE SORRY YOU ARE IN A BIND, WE NEVER CANCEL ON OUR CUSTOMERS!
DO YOU OFFER SUGAR FREE ITEMS?
DO THE NAPKINS COUNT?
DO YOU OFFER DAIRY FREE ITEMS?
OUR BROWNIES ARE THE ONLY MENU ITEM THAT DO NOT HAVE ANY DAIRY.
WE DO NOT MAKE DAIRY FREE CAKES OR CUPCAKES.
DO YOU OFFER GLUTEN FREE ITEMS?
YES! WE HAVE FRENCH MACARONS, COCONUT MACAROONS, CHOCOLATE COVERED STRAWBERRIES, PEANUT BUTTER CHOCOLATE BARS, AND CHOCOLATE MOUSSE BROWNIES.
WE DO NOT MAKE GLUTEN FREE CAKES OR CUPCAKES.
HOW MANY FLAVORS CAN I CHOOSE FOR MY CUPCAKES AND CAKE BALLS?
A MINIMUM OF 6 PER SPECIALTY FLAVOR
VIEW OUR FLAVORS HERE
